Another disadvantage is that even an individual or small group of people can harm image of an established brand. For instance Dopplegnager is a term that is used to disapprove an image about a certain brand that is spread by anti-brand activists, bloggers, and opinion leaders. The word Doppelganger is a combination of two German words Doppel (double) and Ganger (walker), thus it means double walker or as in English it is said alter ego. Generally brand creates images for itself to emotionally appeal to their customers. However some would disagree with this image and make alterations to this image and present in funny or cynical way, hence distorting the brand image, hence creating a Doppelganger image, blog or content (Rindfleisch, 2016).
A key objective is engaging digital marketing customers and allowing them to interact with the brand through servicing and delivery of digital media. Information is easy to access at a fast rate through the use of digital communications. Users with access to the Internet can use many digital mediums, such as Facebook, YouTube, Forums, and Email etc. Through Digital communications it creates a multi-communication channel where information can be quickly shared around the world by anyone without any regard to who they are. Social segregation plays no part through social mediums due to lack of face to face communication and information being wide spread instead to a selective audience. This interactive nature allows consumers create conversation in which the targeted audience is able to ask questions about the brand and get familiar with it which traditional forms of Marketing may not offer.
Ben, My target market is Baby Boomers and their parents. It is my understanding that many of them use search engines to look up information on the internet, which explains the posts on my blogs. Almost all of them know how to use email. I like your idea of referencing pop-culture. My question is if I should reference today’s pop-culture to Baby Boomers or the stuff that was popular when we were kids. Sonia, a few months back you suggested building a “course” for autoresponders. I wanted to let you know that I am about half-way through with a course for Insurance Retirement Planning. Although each lesson has practical ideas of what people can do with insurance, at the end of each lesson I direct them to a place where they can buy my ebooks. I’m trusting that your concept of giving away free education will result in sales. I have seen the model work before. My concern is over what to do after the course is prepared to get people to subscribe. If it has no subscribers, it will not be read and will be a lot of work for nothing.
The best way to improve your storytelling skills is to listen to storytellers. Any popular professional speaker will have his or her signature stories they tell. Watch what they reveal or don’t reveal. Become a reader, including fiction. Watch movies. Movies are looking for ways to affect your emotions, whether it’s an action mover or a tear jerker.
It is increasingly advantageous for companies to use social media platforms to connect with their customers and create these dialogues and discussions. The potential reach of social media is indicated by the fact that in 2015, each month the Facebook app had more than 126 million average unique users and YouTube had over 97 million average unique users.
Word of mouth communications and peer-to-peer dialogue often have a greater effect on customers, since they are not sent directly from the company and are therefore not planned. Customers are more likely to trust other customers’ experiences. Examples can be that social media users share food products and meal experiences highlighting certain brands and franchises. This was noted in a study on Instagram, where researchers observed that adolescent Instagram users' posted images of food-related experiences within their social networks, providing free advertising for the products.
The difference between a large company like Budweiser and smaller business owners like I work with is we can’t afford to just tell an emotional story and leave our ‘logo’ there. That works for them because they have the budget and the time for it to pay dividends. What my clients and I do is tell story, provide useful but incomplete content in the story, and then connect the story to our product/service immediately.
You’ll want to use email, blogging, and social media tactics to increase brand awareness, cultivate a strong online community, and retain customer loyalty. Consider sending personalized emails to past customers to impress or inspire them -- for instance, you might send discounts based off what they’ve previously purchased, wish them a happy birthday, or remind them of upcoming events.
Effective email marketing campaigns are designed for all devices on which users can read their emails -- desktop, tablet, and smartphone. Email campaigns that are designed for mobile devices are especially important -- a quality known as "responsive design." In fact, 73% of companies today prioritize mobile device optimization when creating email marketing campaigns.